Frequently Asked Questions
Frequently Asked Questions
Answers to the questions we get most!
- WHEN WILL MY MY ORDER BE PRINTED AND SHIPPED?
All orders are processed within 4-7 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Domestic and International Shipping charges for your order will be calculated and displayed at checkout.
The customer is responsible for shipping costs as indicated in the purchase agreement/invoice.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available.
Please see our Shipping Policy for more information on how to track your package, latest shipping updates and more.
- HOW CAN I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at brightermanner@gmail.com with your name and order number, and we will look into it for you.
We appreciate your support as we work to improve our processes!
Please see our Shipping Policy for more information on how to track your package, latest shipping updates and more.
- WHAT IS YOUR RETURN POLICY?
We want to ensure you are happy with your purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number, receipt or proof of purchase.
Please see our full Returns Policy for more information on how to request a return, refunds, and more.
- DO YOU KEEP INVENTORY ON HAND?
To maintain less impact on the environment, we keep a minimal amount of inventory on hand.
Most of our products are printed, created or handmade on demand, or as the item is ordered.
This keeps overstock, unnecessary shipping and the impact our business operations have on the planet to a minimum.
At our pop up shops, we offer a variety of the products we offer but we can always help you order different styles, your size or a different color from our website!
If you are interested in a custom or bulk purchase, please email your inquiry to brightermanner@gmail.com.
- DO YOU MAKE LOCAL (PHX) DELIVERIES?
We may consider this in the future but currently, we do not offer local pick up or delivery.
- ARE THE PRODUCT DESIGNS CREATED IN HOUSE?
Yes! Every design, style and artwork is created in house by our Creative Team.
From brainstorm to graphic design to product selection or handmaking, our creative team innovates new and inspiring collections, bringing you fresh new styles each season.
If you are interested in a custom or bulk purchase, please email your inquiry to brightermanner@gmail.com.
- CAN I CUSTOMIZE A DESIGN/PRODUCT?
Absolutely!! Our Creative Team would love to work with you for your custom or special order.
Example of items we can customize:
- Coffee Mugs
- Tote Bags
- Family Tshirts
- Event Tshirts
- Bracelet sets
- and more!
If you are interested in a custom or bulk purchase, please email your inquiry to brightermanner@gmail.com.
- WHAT VENDORS DO YOU USE?
Sustainability and operating eco-friendly is important to our mission, and we are all about transparency.
From eco-friendly operations and product selection to recycled paper marketing materials, like business cards, we’re getting greener every step of the way, while still providing you the quality designs, styles and products you deserve.
We make it our #1 priority to choose eco-friendly, sustainable brands that are prioritizing lessening waste and their overall impact on the environment.
Read more about our vendor and product selection, and our eco promise here: https://www.brightermanner.com/blogs/brighter-rising/sustainability-is-our-business
- WHAT MAKES YOUR SHOP ECO-FRIENDLY?
Sustainability and operating eco-friendly is important to our mission, and we are all about transparency.
From eco-friendly operations and product selection to recycled paper marketing materials, like business cards, we’re getting greener every step of the way, while still providing you the quality designs, styles and products you deserve.
We make it our #1 priority to choose eco-friendly, sustainable brands and vendors that are prioritizing lessening waste and their overall impact on the environment.
Read more about our vendor and product selection here, and our mission: https://www.brightermanner.com/blogs/brighter-rising/sustainability-is-our-business
- WHAT NON PROFIT ORGANIZATIONS DO YOU GIVE BACK TO?
Brighter Manner makes it a priority to not only inspire the world but to share in the responsibility of operating sustainably and eco-friendly.
From product selection, to manufacturing and shipping, our intention is to do business consciously.
In addition, 10% of ALL Brighter Manner proceeds goes to non-profit organizations helping their communities.
Made with organic cottons and natural materials our products are not only super soft and look great but you can feel good about your purchase too.
See a list of the organizations we currently support: https://www.brightermanner.com/blogs/brighter-rising/our-mission
- HOW CAN I WORK WITH YOU?
Our goal with a Brighter Manner is to show you what we have learned on our journey to a brighter life while also sharing our new found wisdom and inspiration with the world.
We aspire to help you bring your own wellness and balance to light. Helping you live an intentional and inspired life.
We have strived to create an online collection and lifestyle blog that inspires and equips you to discover the meaning of living authentically, treasure your blessings and engage with the bright side of life through inspirational, real and raw stories, products, tools and resources.
With the state of the world today, I think we could all use a little more light. With a Brighter Manner, we can all make a difference.
We want this place to become a community that feels like home and reminds you how to create the light you crave.
A place where you can always find kind words and encouragement to live your life in a brighter manner.
We welcome you home! Here are some ways to work with us:
Markets and Pop Up Shops
To request Brighter Manner products or RSVP at an event, please email your name, contact information and event details to brightermanner@gmail.com.
Collaboration Projects
We are always looking for new people, causes, websites and brands to connect and network with! Josie Wyckoff is also available for freelance writing projects.
Please send any Collaboration inquiries to brightermanner@gmail.com. Please include your contact and website details as well as a short description of the project within in your request. Looking forward to hearing from you!
Lifestyle Coaching
We will soon be offering Lifestyle Coaching packages. More details coming soon, in the meantime here is a little sneak peek into my background.
I has been involved in the health and wellness industries since 2004.
In the last 6 years I have been hyper focused on nutrition and holistic wellness.
Our wellness side of the business is about helping you feel the same.
I live for sharing my story to inspire others to self-heal to improve their health/mindset so they can reach new heights in health and life.
I am just a Mind Body Spirit Tamer helping you BE WELL with style and grace.
We offer wellness mentorship programs and natural health and wellness supplements.
We will be sharing more about this on the Blog very soon!
In the meantime, sign up for the newsletter or join the @brighternation group to stay up to date on all things Brighter!
You can also email your coaching inquiry to brighterrising@gmail.com
Read more about my background here: https://www.brightermanner.com/blogs/brighter-rising/choosing-to-rise-an-intro?_pos=6&_sid=a006d59cc&_ss=r
- HOW CAN I CONTACT YOU?
Contact email: brightermanner@gmail.com
Visit https://www.brightermanner.com/pages/contact-us
Please submit the form or send any questions or inquiries to brightermanner@gmail.com.
Thank you!